Frequently Asked Questions / Store Policies

Just like all our products we guarantee you will receive them in working/usable condition. After 48 hours from receipt we can no longer cover them due to the inherent nature of batteries. They can be damaged by water or freezing temperatures or repeated dropping or various other ways. So if you have any issues with a battery after the 48 hours check the included troubleshooting information that some of the batteries have or consult the manufacturer website for help.

Yes we sure do. In fact we highly recommend Canada Post FlexDelivery boxes. They are free and the most secure way to get your package as it never leaves the Canada Post network and you will often receive it sooner than if it was sent to your home or office. Trust us this is the best way to go if you are looking for security. For more info check out >> canadapost-postescanada.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page

YES! CV recently launched our own line of Bulk Wholesale Distillate cartridges and Distillate syringes. We also offer bulk Distillate in jars. Check out our Bulk section for more details.

If you need to change any information about your shipping please email us right away with your order number. We cannot make any changes once your order has been shipped.

If the package goes missing in transit we will replace the order. If it has been delivered but you never received it, it must be reshipped with the signature required in order to be replaced.

By default all packages are sent without signature required. If you wish to add signature for your package you can do so for $2. The option will be available when completing your order.

Please keep in mind we will NOT refund or replace any packages that go missing if you choose to not sign for your package.

No, if Signature upon delivery is an option you would like to add on make sure that the order has a value of $100 or more. Orders that have the signature add on that do not qualify (under $100) will have a $2.00 Credit placed on the next order and the current order will be sent via Canada Post flat rate box as per our shipping policy. One option you do have for orders under $100 is to use a free Canada Post Flex Address which will allow you to pick up your package at a post office of your choosing where you will need to present ID to collect your package. Please ask us if you have any questions about this policy or need help with the Flex Address set up.

We ship your order safely and discreetly using Canada Post. All orders are tracked and shipped Xpress Post*. We ship Xpress Post and you can expect your order within 1-2 business days. Once the packages are in the hands of the carriers, we cannot direct or influence their delivery time.

We ship from Metro Vancouver.

*Eastern Canadian orders that are less than $100 will ship via Flat Rate Box (Expedited - 4-5 Days) due to increases in Canada Post pricing for Xpress Post.

In addition all Edible/Gummy orders over 500 grams will ship flat rate box (expedited). Please see individual product pages for weight or contact us for clarification before you order.

Shipping is a flat rate of $20 and FREE for orders over $200.

If a product has arrived and does not work you have 48 hours upon receiving the package to notify us. We will then send a replacement or store credit.

You may be asked further questioning and photos which will be evaluated by our product team. Once our product team has evaluated your case, if suitable, we will either provide you with a store credit or a replacement for your product(s).

You also acknowledge that you are responsible to make sure you have received the correct order and items. If there is an error with your package, you have 48 hours upon receiving your package to notify us. Failure to do so, the customer care team may not be able to assist you with your order.

If you submit your order and payment before 4PM PST, your order will be shipped out on the same day. If we receive the order or payment after 4PM PST, it will then be shipped out on the next business day.

Orders get processed after payment has been received.

Our websites e-commerce platform works just like any other:

Step 1. Add the items you wish to purchase to your cart,

Step 2. Go through our simple checkout process, which is as easy as entering your address, and specifying shipping instructions.

Step 3. Follow payment instructions that are provided to you after you checkout your order.

Once your payment is made, you will receive an automated email from Interac that will confirm that your E-Transfer has been deposited.

After your payment has been deposited we will set your order to processing, at which point you will receive another automated email from us.

INTERAC E-TRANSFER

We accept payments via Interac E-Transfer. Please add order number as the security question and make the security answer “lovevapes” (no quotes).

Sending a Interac e-transfer is easy and only takes minutes with most Canadian banks, visit the website below for detailed information on e-transfers. For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

All our member information is stored in secure, SSL encrypted servers. We NEVER provide your personal info to anyone else ever.

We guarantee you will get your package if it's lost or damaged but if you use a wrong or incomplete address sadly there is nothing we can do for you. Please verify your address when you make your order and again when we send you the payment details and order confirmation emails. If you forgot a unit number or used your old address not to worry let us know before your package ships and we can update the address.

You must be on or over the age of 19 and live in Canada to be eligible to purchase from cannabisvapes.co.

Yes. We offer $20 OFF your first purchase of $200 or more with code "New20". Please do not abuse this code and try to repeatedly use it. We monitor for that.